FAQ
1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick and simple checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
- Future discounts
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards (VISA, Mastercard, Discover, AMEX) Apple pay, Google Pay, and Paypal.
3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Yes you may! Please be sure to reach out to us within 24 hours of placing the order so we can edit the address as soon as possible on our end. We usually process orders within 24 hours of the order being placed so you'll have a full day to let us know. In the event your order has shipped out and you need to change the address, we can get try getting in touch with our partnered carriers to see what we can do. Sometimes they allow us to change the address of an item once it has been shipped as long as it is not too far from the original destination.
6.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
Shipping is rather quick. We are located in the USA and ship products out from the USA as well. Products are shipped out within 24 hours of the order being placed. For most orders we use USPS priority mail so your packages usually come within 2-4 business days. Sometimes your package may take a little longer to arrive due to unforeseen circumstances out of our control such as bad weather, holidays, seasonal congestion, etc.